· Company · 2 min read
Why We're Small, and Why That's Your Advantage
At SafeLLM, 'we care about every customer' isn't a marketing slogan. It's our business model. Here's what boutique enterprise support actually means.
The Enterprise Software Problem
You’ve been here before. You’re evaluating an enterprise solution. The sales call is great. They promise custom features. They promise dedicated support. They promise the moon.
Then you sign the contract, and reality hits:
- Your feature request goes into a backlog that never moves
- “Support” means a ticketing system with 72-hour SLA
- Customization? “We’ll consider it for the roadmap”
- Your account manager changes every quarter
At SafeLLM, this doesn’t happen. Not because we’re better people — because we’re structured differently.
What “Boutique” Actually Means
When we say we’re a boutique operation, here’s what that translates to:
1. Direct Engineer Access
No support tiers. No ticket escalation. You talk directly to the engineers who built SafeLLM. The person helping you implement a custom PII entity is the same person who wrote the GLiNER integration.
2. Real Onboarding (2-8 Hours, Hands-On)
Our published SLA says 2-4 hours of onboarding. In reality, most early customers get 6-8 hours. Why? Because we’d rather over-deliver than under-deliver. We’re building relationships, not just closing deals.
3. Custom Implementations That Actually Happen
Need a custom regex for your internal employee ID format (EMP-12345)? We’ll write it with you. Need a GLiNER entity for your industry-specific data types? We’ll test it together.
At a large vendor, your request would be “prioritized” — which means ignored. With us, it happens in the next release.
4. You Know Who We Are
We’re not hiding behind a corporate facade. Our code is on GitHub. We carry Professional Indemnity and Cyber Liability insurance (up to €1M). You can verify everything.
The Trade-Off (We’re Honest About It)
Being boutique has limits:
- We can’t support 1,000 customers — we don’t want to
- Our 24/7 SLA is expensive — because we actually honor it
- We’re selective about who we work with — cultural fit matters
If you need a vendor you can blame when things go wrong, we’re not it. If you need a partner who will work with you to solve problems, let’s talk.
What This Costs
Enterprise pricing is custom because every deployment is different. What we can tell you:
- Professional Indemnity + Cyber Liability: up to €1M
- Onboarding: 2-8 hours of hands-on time
- Custom implementations: Included for reasonable requests
- Direct engineer access: Standard, not a premium tier
For budget-conscious teams, our OSS edition is fully functional for L0-L1.5 protection.
Let’s Have a Real Conversation
No sales pitch. No pressure. Just a technical conversation about whether SafeLLM fits your needs.
We’re EU-based, GDPR-native, and we understand that enterprise doesn’t mean “complicated” — it means “reliable.”
